Hi Dashnex Community and welcome to this episode of Dashnex Insider, the video series where we bring you announcements, updates and news to help you grow both on our platforms and online in general.
Customer Service Announcements
We’re making a lot of improvements to Customer Support this week including migrating to a new internal platform. We anticipate that this may cause minor delays in response times, but we will be working diligently to respond to each and every request as quickly as possible. This new platform will increase our speed and efficiency, and allow us to deliver some great new tutorials and help pages to all of you, so keep an eye out!
How Do I Build My Website?
Every week we get tons of inquiries, and we want you to know that we hear you 🙂 One of our most frequently asked questions this week was how do I build my website?
Here is the step by step guide:
- Watch our tutorial on how to find the perfect template for your site: https://help.dashnexpages.com/en/articles/3124780-how-to-find-a-perfect-template-for-your-website
- Once you have your HTML template, watch one of our templates tutorials and use it as guide on how to upload the HTML template. http://dashnex.com/profile/dashboard/show/127/1679
- Then, check out the videos in the “Units” section of the Dashnex Pages FB community. The videos are loaded with all the best tips and tricks to help meet your business goals. https://www.facebook.com/groups/dashnexpages/learning_content/
How Do I Remove The Powered By Dashnex Logo?
Another frequently asked question this week was how to remove the ‘Powered by Dashnex’ logo from your website once you have connected your custom domain. All you have to do is:
- Click ‘Websites’ on the top menu.
- Click the subdomain where you want it to be removed.
- On the next screen, click on ‘custom domain’ tab.
- Under Footer and referral links settings, you will find a disable option. Tick the box and save changes.
Peter’s User Guide
Since our focus with the DashNex PowerTech platform is to help you to get RESULTS with your online business, this week, I want to highlight a MICRO-FEATURE in the IES that has one of the biggest impacts on the average order value.
As you know, and Peter has talked about it before during the OFFICE HOUR training that you can find in the UNITS section in our IES community…
..the most critical metric of a successful online business is the average order value. It’s how much people spend when they order from your store.
We have been thinking about the AVO and how to increase it quite a lot. So we developed a feature called – Signify. It’s located in the Conversion Lab under Marketing Hub.
We have seen people boosting the AVO by as much as 75% by activating Dynamic Shipping Signify with just a few clicks.
So, if you’ve not already, go activate the Signify on your store today and start to SELL MORE FASTER.
Freshdesk (Big and important project!)
First, I want to let you know that we are moving to Freshdesk customer service software and providing helpdesk support with all smart automations to get things done faster is a big step to help and support our customers on a higher level in terms of efficiency. We’ve made the first step by replacing the Intercom messenger inside of the IES and DNP with the Freshdesk widget. At the same time we’ve already migrated existing and redirected new customer requests from Intercom to Freshdesk.
By moving to Freshdesk software and online helpdesk we want to enable our support center to have all information available in one place which will enable customer service to communicate with our users faster and at the same time to increase the response time. To be able to do that, we have in progress another project which will allow our customer support team to have all information they need instantly available and at the same time to offer our customers what they need.
We already enabled the option to add product source URLs and now we have added this information to the orders export list. This will allow our users to immediately see what is the URL of the product.
QUANTITY STOCK – Feed
We are aware of how important it is for our users to show the correct stock of their products, so products which are sold out are now marked as “out of stock”.
Checkout – validation of non US addresses
The security side of our checkout system is one of the really important things to have it in place. The primary market of our users has always been the US, but since customers are expanding on to other markets, we have fixed the system to recognize also non-US addresses as valid addresses.
Background and text colors on the checkout on IES stripe
We have improved the user experience by changing the combination of background color and text where customers need to add information about their credit card.
We have solved a bug that was noticed in a case when a user-enabled ENHANCED ECOMMERCE TRACKING, which allows them to improve their marketing performance and consequently to increase traffic.
Saving changes made on the store
Appearance section on the page
We are aware of the fact how important it is the first impression of a customer’s store and we’ve solved the bug which was reported from our user when they tried to save the changes they have made on their store.
Update store name
Sometimes users want to update their store names for different reasons and there was a bug which caused an issue and disable to save updated store names, which we’ve solved successfully.
Change product quantity
We have solved a bug reported from our user that they can’t edit the product’s quantity.
We are continuing to improve the review system inside of the IES to give our users the ability to collect & display product reviews.
Work in progress: Related to reviews and will be included in one of our near-future releases
We will add an option to add photos on review, which will be seen on the review dashboard and will allow our users to easier manage a large number of reviews and consequently approve or disapprove them. We are aware of the fact that it is valuable for our users to have a photo together with the added review. We will include an option for users to give a discount on the next purchase from the store if customers submit an image for his review. We will also enable customers an option, to submit a review about a product directly from a particular product page, which will give users an option to display fresh product reviews.
All the time we are taking attention on the security side of our users and soon there will be a release which will include a significantly improved and recognized performance which will also improve user experience.